FAQS
WHAT TIME DO THE RACES START?
- 5K & 8K - Start Time: 9:00 AM CST
- Plymouth Rock Ramble - Start Time: 11:00 AM CST
*NOTE: Start time is tentative and subject to change. Final schedule will be released closer to race day.
MANAGE YOUR REGISTRATION:
PLEASE TELL ME MORE ABOUT THE GREATER CHICAGO FOOD DEPOSITORY.
The Greater Chicago Food Depository, Chicago’s food bank is at the center of a network of more than 700 partner organizations and programs – food pantries, soup kitchens, shelters, mobile distributions and other partners – working to bring food, dignity and hope to our neighbors across Chicago and Cook County. In recent months responding to the coronavirus pandemic, the Food Depository’s network of food pantries and similar programs has served an average of almost 120 percent more people in need.
Each year, the Turkey Trot Chicago helps raise thousands of dollars and thousands of pounds of food for the Greater Chicago Food Depository. Please lend a hand to help to feed our neighbors facing hunger!
Learn more about the Greater Chicago Food Depository here.
HOW DO I CHECK IF I AM REGISTERED?
Click HERE to look up your registration.
DO YOU OFFER REFUNDS , TRANSFERS OR DEFERRALS ?
We have revisited and revised our policy on entry refunds, deferrals, and transfers to provide more athlete flexibility for event participation. To view the Life Time event refund, deferrals and transfers policy, please click here.
HOW DO I RESEND MY CONFIRMATION EMAIL?
RunSignUp allows you to access your registration through your Profile. From there you can resend your confirmation email if you have misplaced it, or if you have not received it
Note: If you did not receive your confirmation make sure to check your Spam/Clutter folders.
You will always be able to resend the registration confirmation for any registrations associated with your Profile (including any sub-accounts of yours) by following these steps:
- Sign In to RunSignUp
- Go to your Profile
- See your events under Upcoming Events
- Click Resend Confirmation next to the registration that you would like to resend the confirmation email.
- Check the email listed in your Profile for your registration confirmation
- Click Resend Confirmation next to the registration that you would like to resend the registration confirmation.
At that point, the confirmation email will be sent to the email address associated with that registration. If the original confirmation message did not send because you had a typo in an email address, you will need to update this information as explained in How to Correct Typo/Modify Profile.
HOW DO I RESET MY RSU PASSWORD?
If you ever happen to forget your password, simply open up the “Login” , and click Forgot Password? At this point, you can enter in the email address you use to access your RunSignup account, and click on the button labeled Send Reset Password Link
After clicking the “Reset Password” button, you will receive an email with a unique link allowing you to reset the password for your RunSignUp account.
